Refunds & Cancellations
BLUMI macarons are perishable, handmade food products, often prepared for a selected pickup or delivery date.
Requesting a change or cancellation
All cancellation and change requests must be sent to [email protected] with your order number. The 48-hour deadline is measured from your scheduled pickup time or the beginning of your scheduled delivery window, in Pacific Time. A request is not confirmed until BLUMI acknowledges it.
Cancellation at least 48 hours in advance
You may request a full refund if your cancellation is received at least 48 hours before the scheduled pickup or delivery window and production of your order has not begun. If production has already begun, a refund is not guaranteed. We will review and respond to your request.
Late cancellations
Cancellation requests received less than 48 hours before scheduled fulfillment are generally non-refundable because ingredients, preparation, and production may already be committed. Requests made within 24 hours of fulfillment are non-refundable for change of mind, except as required by applicable law. BLUMI may make an exception at its discretion.
Order changes
Flavor, quantity, fulfillment date, and other changes should be requested at least 48 hours in advance. Changes depend on availability and whether production has started; they are not guaranteed.
Returns
Because macarons are perishable food products, we do not accept physical returns or offer refunds for change of mind after pickup or delivery. This does not limit any rights available under applicable law.
Incorrect, damaged or missing orders
If there is a problem with your order, contact us as soon as possible with your order number, a description of the issue, and photos when helpful. We will review the circumstances and offer an appropriate resolution, which may include a replacement, partial refund, or full refund, as applicable.
Refund timing
Approved card refunds are issued through Square to the original payment method. The time it takes for funds to appear depends on the payment processor and your card issuer. A refund marked as pending is not yet a completed refund.
Delivery or fulfillment changes by BLUMI
If we cannot fulfill an accepted order as agreed, we will contact you to discuss an alternative or a refund as appropriate. Nothing in this policy excludes applicable statutory consumer rights.
Questions? Email [email protected] or call (954) 508-6895.